SECURITY MEASURES
At Ecobank - The Pan African Bank, your security is our top priority. We use advanced security measures to protect your personal and financial information. Our robust security protocols ensure that your data remains confidential and secure, giving you peace of mind as you manage your finances online.
How do I enable two-factor authentication (2FA) on my account?
To enable 2FA, log in to your online banking
account, go to the security settings, and follow
the instructions to set up two-factor
authentication. You can choose to receive
verification codes via Email or through an
authentication app.
What should I do if I suspect fraudulent activity on my account?
If you suspect fraudulent activity, contact our
customer support team immediately. You can reach
us by phone at +1-518-633-1452 or via email at
report@ecoaccessgroup.com. We will assist
you in securing your account and investigating
the suspicious activity.
How can I reset my password if I forget it?
If you forget your password, click on the
"Forgot Password" link on the login page. Follow
the prompts to verify your identity and reset
your password. For additional assistance, you
can contact our customer support team.
How does Ecobank - The Pan African Bank protect my personal information?
We use advanced encryption technology to protect
your personal information during transmission.
Our security protocols include multi-layered
authentication, fraud monitoring, and regular
system updates to ensure your data remains
secure.
What should I do if I receive a suspicious email claiming to be from Ecobank - The Pan African Bank?
Do not click on any links or download
attachments from the suspicious email. Forward
the email to our fraud prevention team at [Fraud
Prevention Email] and delete it from your inbox.
We will investigate the email and take
appropriate action.
How can I verify that I am on the official Heritage Sky Interest Bank website?
Ensure the website URL starts with "https://"
and look for the padlock icon in the address
bar, indicating a secure connection.
Additionally, you can bookmark our official
website to ensure you are always accessing the
correct site.